Terms & Conditions

TERMS OF USAGE | TERMS AND CONDITIONS

Erfolg Life Sciences Private Limited (“Erfolg”) is the author and publisher of the internet resource www.erfolglifesciences.com & www.medrep.in and the mobile application ‘MedRep’ (together, “MedRep” or “Platform”). Erfolg owns and operates the services provided through the Website. By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Erfolg Life Sciences Pvt. Ltd.. Erfolg Life Sciences Pvt. Ltd. is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. The MedRep app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the MedRep app won’t work properly or at all. You should be aware that there are certain things that Erfolg Life Sciences Pvt. Ltd. will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Erfolg Life Sciences Pvt. Ltd. cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left. If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app. Along the same lines, Erfolg Life Sciences Pvt. Ltd. cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Erfolg Life Sciences Pvt. Ltd. cannot accept responsibility With respect to Erfolg Life Sciences Pvt. Ltd.’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Erfolg Life Sciences Pvt. Ltd. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app. At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Erfolg Life Sciences Pvt. Ltd. does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

CHANGES TO THIS TERMS AND CONDITIONS

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

NATURE AND APPLICABILITY OF TERMS

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.erfolglifesciences.com/privacy (“Privacy Policy”) and https://www.medrep.in/privacy (“Privacy Policy”) before you decide to access MedRep or avail the services made available on MedRep. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Erfolg in connection with your visit to MedRep and your use of the Services (as defined below). The Agreement applies to you whether you are -

  • A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User(s)”); or
  • A patient, his/her representatives or affiliates, searching for Practitioners or using any services and features provided in MedRep (“Patient(s)”, “End-User(s)”, “you” or “User(s)”); or
  • A Pharmaceutical or Medical Device Company (“Company”, “Companies” or “Manufacturer(s)”, “you” or “User(s)”) and their respective employees (“Rep(s)”, “Manager(s)”, “Employee(s)” or “User(s)”), segregated hierarchically, based on the hierarchy provided by the Pharmaceutical Company or Medical Device Company, willing to promote Medical, Product and/or Scientific information for the benefit of Practitioners and/or End-Users, conduct medical surveys and create any branding or medical awareness amongst users, while abiding by the respective laws concerning any of the previously mentioned users., Otherwise a user of MedRep (“you” or “User(s)”). This Agreement applies to all services and/or features made available by MedRep, which can be paid or free of charge to the Users (“Service(s)” or “Feature(s)”), including, but not limited to the following:
  • For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors of MedRep, Information access from Companies, Appointments with Reps or End-Users; Access aggregated information by MedRep from multiple Private or Publically available information
  • For End-Users: Facility to (i) create and maintain ‘Health Accounts’ or ‘Profiles’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Practo, and (iii) to make appointments with Practitioners (Online, Face-to-Face, Video etc), iv) Access Pharma Treatment Campaigns promoted by Companies, v) Access aggregated information by MedRep from multiple Private or Publically available information, v) Find Nearby Hospitals, Doctors, Clinics etc.
  • For Companies: Ability to i) Access and Track Product Promotion Campaigns and Treatment Campaigns ii) Access, Track and request for Survey Reports and PMS Reports in the format recommended by Companies prior to engagement with Erfolg. iii) Promote information in any format to Practitioners (mentioned prior to business engagement with Erfolg and agreed upon by both Company and Erfolg) through various features like Notifications, Medical Devices, Doctor+, iv) Track Employee performance and appointments with Doctors, v) Create Profiles & Edit Profiles (only information that is available for editing, remaining information is provided before-hand to Erfolg), vi) Pharma Treatment Campaigns to End-users with the assistance Practitioners, vii) Access to Analytics as mentioned prior to engagement with Erfolg. Analytics requested post engagement will not be under the scope of project for Erfolg. The Services may change from time to time, at the sole discretion of MedRep, and the Agreement will apply to your visit to and your use of MedRep to avail the Service, as well as to all information provided by you on MedRep at any given point in time. This Agreement defines the terms and conditions under which you are allowed to use MedRep and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at info@medrep.in . By downloading or accessing MedRep to use the Services and/or Features, you irrevocably accept all the conditions stipulated in this Agreement, Terms & Conditions Agreement, Refund Policy and Privacy Policy, as available on the Erfolg Website and MedRep (Website and Mobile Application), and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of MedRep to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use MedRep or avail any Services. Your access to use of MedRep and the Services will be solely at the discretion of Erfolg. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
  • the Indian Contract Act, 1872,
  • the (Indian) Information Technology Act, 2000, and
  • ix. the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

CONDITIONS OF USE

You must be 18 years of age or older to register, use the Services, or visit or use MedRep in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to MedRep & Erfolg that you are 18 years of age or older, and that you have the right, authority and capacity to use MedRep and the Services available through MedRep, and agree to and abide by this Agreement.

ELIGIBILITY, REGISTRATION & VERIFICATION

MedRep may only be used or accessed by such Practitioners who can enter into and perform legally binding contracts under Indian Contract Act, 1872. However, it is hereby specifically provided that Users who are minors, Users of unsound mind, and undischarged insolvents are not eligible to use the Platform. Further, a Registered Practitioner shall also hold or be pursuing an MBBS, BAMS, BHMS, BUMS or BNYS degrees or AYUSH or an equivalent or higher medical degree which is recognized by the Indian Medical Council or BDS or an equivalent or higher medical degree which is recognized by the Dental Council of India, Auxiliary Nurse & Midwife, General Nursing & Midwifery or B. Sc or an equivalent or higher degree or certification which is recognized by the Indian Nursing Council or a corresponding degree in the relevant jurisdiction under the applicable Law. The Practitioner has also to submit details such as (but not limited to) Medical Council of India ID, State Medical Council, Therapeutic Area, Email & Mobile Number, which will be used by Erfolg’s Team to verify the legitimacy of such Practitioners. Present methods of Practitioner verification include verifying Medical Council of India ID through Medical Council of India’s website, Mobile OTP verification & Email OTP Verification. Further verification through face-to-face meetings and verification over the calls and/or request for prescription will also be used. No information or limited information flow will be given up until the Practitioner’s details and verified, confirmed and accepted by Erfolg and MedRep’s teams. By downloading and registering on MedRep, the practitioner agrees to all the above terms and verification methods and also agrees to any future verification mechanism deployed by Erfolg and MedRep. MedRep verifies End users using OTP mechanism of Mobile numbers. For Companies and its respective Employees, Erfolg manually creates accounts and provide login credentials to the Reps, Managers, and other Employees of the Company. MedRep uses “Primary” Email IDs that are selected or provided by Users [Practitioners, Companies & Employees] as logins for the Application. The passwords for Practitioners are chosen by practitioners themselves. Passwords for Companies and Employees will be provided by Erfolg. Logins for the End-users is based on their verified Mobile numbers. If any user needs to edit or change their login credentials [Email ID (Primary/Secondary), Passwords etc] needs to contact info@medrep.in for the change. This change will be handled internally by Erfolg’s Team.

MEDREP – SERVICES | FEATURES

I) SERVICES OFFERED TO PRACTITIONERS

If You update any of your information, we may keep a copy of the previous version of the information whoch have been providing to us from time to time, in our archives for the purposes of maintaining records. Certain information You provide on the Platform may reveal, or allow others to identify different aspects of Your private life, and more generally about You. You are expressly and voluntarily accepting these terms and conditions and that of Privacy Policy. The supplying of all such information by You on the Platform, including all information deemed "personal" or “sensitive” by applicable laws, is entirely voluntary on your part. You agree to provide true, accurate, up to date and complete information while registering or editing your profile at any given time on the Platform. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/ register using the identity of any other Person. You are responsible to maintain and promptly update the information provided while registering or verifying or for any other purpose on the Platform to ensure that the information provided by You is true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete or Erfolg has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, Erfolg reserves the right to indefinitely suspend or terminate or block Your use or access to the Platform in any manner whatsoever. Should any other User act upon such untrue, inaccurate, not current or incomplete information provided or verified by You, Erfolg shall not be liable for any damages, losses, direct, indirect, immediate or remote, interests or claims etc. resulting from such information to You or to any third party. You shall be liable to indemnify Erfolg and related parties in accordance with the Indemnity clause contained in these Terms and Conditions. Once You have registered or claimed Your Profile, You agree and allow the Platform to get access of your contact list and/or address book on your mobile device to find and keep track of mobile phone numbers of other Users of the Service, your location, short messaging texts, calls, usage of camera, contents on your SD card, access to internet, control vibration, terms added to your dictionary, accounts on your device and such other data or information downloaded, added, edited, stored, processed, used, deleted etc on or from your device.

1) Doctor Profile & Consultation Preferences

MedRep allows Practitioners to create a professional profile that allows Practitioners to enter details like Profile Picture, Specialty or Specialties, Contact details, Addresses for communication, Work Experience Educational Qualifications, Publications, Webinars etc. Of these Primary Mobile number, Primary Therapeutic area or Specialty and Email cannot be edited through he application. In an event of a change, the User may contact info@medrep.in Furthermore, Practitioners may also provide their consultation preferences for End users or Patients. They can choose a timing of their convenience to call Patients for Face-to-face appointments, Online Chat / Video, eClinics or Pharma Treatment Campaigns. Patients will be shown the timings that the Doctor has chosen. In the event of the change in consultation preferences of the Practitioner, the edited or new timings will be shown to Patients immediately at the time and date of change of the preference by the Practitioner. If there are any appointments that have already been booked by Patients at the earlier mentioned time of the Practitioner, it becomes the responsibility of the Practitioner to conduct the appointment at the earlier committed time or intimate the Patients of the change in time. MedRep system doesn’t encourage or account for appointment reschedules or ramifications due to the same in any way.

2) Pharma Treatment Campaigns

MedRep allows Companies to promote Medical and Treatment Campaigns related to their respective Products, Drugs, Technologies and/or Treatments to Patients and/or Practitioners. Erfolg collects information related to the Campaign from the Companies such as Images, target set of Practitioners, target set of Patient diseases or ailments, target Therapeutic Areas and target Geographies. All this information is collated and may be presented in a mobile friendly format. After collected all the necessary information, Erfolg first verifies it with the Company and only then publishes the information to Practitioners and Patients. At no point is Erfolg involved in the business of creating any content of any form and in any format. All the content related legalities rely on the Company or 3rd party sources Erfolg acquires the said content from. During the Pharma Treatment Campaigns, Patients and Practitioners are informed about the said campaign and the Patient may book an appointment with the Practitioner at a time specified by the Practitioner within their “Consultation Preferences” in MedRep. The practitioner takes full responsibility for the professional, ethical and legal conduct of the said appointments. The End-user/ Patient also bear the complete general, legal and ethical responsibilities for the conduct of medical appointments with Practitioners. At no point, is Erfolg liable for any misconduct or non-compliance of laws, ethical conduct and medical legalities followed in India, of the users on this platform. Practitioners may provide their consultation preferences for End users or Patients. They can choose a timing of their convenience to call Patients for Face-to-face appointments, Online Chat / Video, eClinics or Pharma Treatment Campaigns. Patients will be shown the timings that the Doctor has chosen. In the event of the change in consultation preferences of the Practitioner, the edited or new timings will be shown to Patients immediately at the time and date of change of the preference by the Practitioner. If there are any appointments that have already been booked by Patients at the earlier mentioned time of the Practitioner, it becomes the responsibility of the Practitioner to conduct the appointment at the earlier committed time or intimate the Patients of the change in time. MedRep system doesn’t encourage or account for appointment reschedules or ramifications due to the same in any way.

3) Notifications

MedRep publishes Drug Information given to Erfolg by Companies. These materials are ONLY edited to fit the Mobile Format (depending on mobile device). Erfolg and MedRep hold no responsibility for the legitimacy of this information and the responsibility of the same completely rests with the respective Companies. Erfolg only edits the Image (.jpg, .png, .jpeg) or PDFs or Videos (.mp4) and gives it for verification to Companies and only after Companies’ consent does Erfolg publish the said materials on the Platform. Various sub features are present in MedRep only for the benefit of the Practitioners and may be used by them at their will [Remind me Later, Product Feedback, Favorite, Call MedRep, Order Samples & Kits]. Erfolg will collect various information related to the usage of this application, to be presented in the form on analytics to the Companies. All information, questions, forms, sample details, employee names, images, PDFs and videos are provided to Erfolg by Companies. The responsibility of such content relies solely on the said Company. Practitioners may also request for Samples and Kits from MedRep. The request is sent to Companies. Erfolg is not responsible for the quality or the delivery of the product in any way. Practitioners can use MedRep to request for appointments with the Company’s Employee (“Call MedRep”). Erfolg will send the request to the Rep & Manager who have been segregated based on geography and regions as instructed to Erfolg by Companies. Erfolg takes no responsibility of the professional capability, conduct and behavior of the Company’s employee.

4) Survey

MedRep publishes various medical surveys to Practitioners based on location. Therapeutic area etc. The survey questions are provided to us by the Companies and the Surveys are created using a 3rd party tool. Erfolg takes no responsibility on the legality and authenticity of the content, question and performance of 3rd party tool

5) PMS Studies

MedRep publishes various PMS Studies and questionnaires to Practitioners based on location. Therapeutic area etc. The PMS Studies and questionnaires are provided to us by the Companies and are created using a 3rd party tool. Erfolg takes no responsibility on the legality and authenticity of the content, question and performance of 3rd party tool

6) Activity Score

MedRep tracks the Practitioners usage on the application based on the following criteria;

  • Number of Notifications viewed
  • Number of Surveys completed
  • Number of Product feedbacks given
  • Number of appointments set with Reps
  • Number of appointments completed with Reps

The point system used in common for all Practitioners on the Platform and will always be edited in a way to ensure no Practitioner loses out already gained points. If the grading of an activity changes for one Practitioner the similar changes based on algorithm will be reflected for all the Practitioners as long as they apply the Updated version of MedRep. Erfolg reserves the right to change the grading system at any point of time, without deducting any points from the Users. Erfolg reserves the right add or remove any categories of Activity Score.

7) Medical Devices

MedRep displays list of Medical Devices that Erfolg receives from Medical Device Companies or Companies. The practitioners may request the product from MedRep. This information is delivered via email to info@medrep.in and is then sent to the respective Company. Erfolg is not responsible for the information about the product, pricing, quality or the delivery of the product in any way. All information presented is verified by the Company. Consent is given to Erfolg and only then Erfolg publishes the information.

8) Drug Search

Practitioners may use the Drug Dictionary which MedRep has on its Platform. This information is used from a 3rd party provider of drug information HealthOS (www.healthos.co) through an API provided by them. Erfolg does not hold any responsibility for the validity of information provided through this 3rd party source and accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

9) Doctor+

Practitioners may use the Doctor+ Service to connect with peers through one-to-one connection, messaging, forming groups, sharing articles and viewing news feed. Doctor+ can also be used to connect with patients through Face-to-Face appointments calendar, online chat, video consultation, eClinic and Pharma Treatment Campaigns. Doctor+ also provides information about the Medical industry. Most of the information is taken from 3rd party sources and Companies. Erfolg takes no responsibilities for the behavior or malpractices or unethical behavior or unprofessionalism of any Users. All information presented on the Platform is collected from 3rd party sources, hence the legitimacy of the same cannot be guaranteed by Erfolg. From time to time Erfolg may upload certain information on their own, which will be thoroughly verified from Erfolg’s end. While Erfolg will indulge in Webinars setup for Practitioners, Erfolg cannot accept any responsibilities of the response of the audience to the content presented by the Practitioners. The sole responsibility of the content presented during such webinars rests solely on the presenter. Erfolg will take care of the technical requirements of executing the Webinar but will not be responsible for unforeseen circumstances such as network outages etc. Erfolg will facilitate patient appointments through the earlier mentioned methods but cannot accept responsibility for the execution, behavior, conduct, no-show of patients, information by Companies and any other factor that depends on entities and sources apart from MedRep. The mechanisms like Online Chat and Video Consultations for one-to-one appointments use 3rd party tools. Erfolg will not take responsibility for the server outages or service outages or other loss or inappropriate or inadequate service experienced due to these 3rd parties.

II) SERVICES OFFERED TO COMPANIES

If You update any of your information, we may keep a copy of the previous version of the information whoch have been providing to us from time to time, in our archives for the purposes of maintaining records. Certain information You provide on the Platform may reveal, or allow others to identify different aspects of Your private life, and more generally about You. You are expressly and voluntarily accepting these terms and conditions and that of Privacy Policy. The supplying of all such information by You on the Platform, including all information deemed "personal" or “sensitive” by applicable laws, is entirely voluntary on your part. You agree to provide true, accurate, up to date and complete information while registering or editing your profile at any given time on the Platform. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/ register using the identity of any other Person. You are responsible to maintain and promptly update the information provided while registering or verifying or for any other purpose on the Platform to ensure that the information provided by You is true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete or Erfolg has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, Erfolg reserves the right to indefinitely suspend or terminate or block Your use or access to the Platform in any manner whatsoever. Should any other User act upon such untrue, inaccurate, not current or incomplete information provided or verified by You, Erfolg shall not be liable for any damages, losses, direct, indirect, immediate or remote, interests or claims etc. resulting from such information to You or to any third party. You shall be liable to indemnify Erfolg and related parties in accordance with the Indemnity clause contained in these Terms and Conditions. Once You have registered or claimed Your Profile, You agree and allow the Platform to get access of your contact list and/or address book on your mobile device to find and keep track of mobile phone numbers of other Users of the Service, your location, short messaging texts, calls, usage of camera, contents on your SD card, access to internet, control vibration, terms added to your dictionary, accounts on your device and such other data or information downloaded, added, edited, stored, processed, used, deleted etc on or from your device.

1) Rep and Manager Registration & Profile

To create a Company or Employee account, Erfolg requests information from the Company itself about the Employees [Email, Mobile, Therapeutic Area, Regions they cover, related Managers etc.]. Using the information provided to us by Companies, Erfolg will then create account through our Admin Panel in our DB. This information is then sent out to the Company and their individual Employees/Reps and Managers. Erfolg takes no responsibilities for the behavior or malpractices or unethical behavior or unprofessionalism of any Users. All information presented on the Platform is collected from the Companies, hence the legitimacy of the same cannot be guaranteed by Erfolg. We will however, scrutinize information by verifying the same with Companies from time to time and other methods such as OTP Verification. Rep and Managers may create their profiles, however most of the information is managed by Erfolg’s backend. Such as Name, Email, Mobile etc. The Rep may change the location, which can then be verified by Companies or respective Managers. Based on the location provided and mutually agreed upon by both parties [Erfolg & Company], we segregate the information flow such as Appointments, the list of doctors presently being targeted etc.

2) Track Product Campaigns

MedRep publishes Drug Information given to Erfolg by Companies. These materials are ONLY edited to fit the Mobile Format (depending on mobile device). Erfolg and MedRep hold no responsibility for the legitimacy of this information and the responsibility of the same completely rests with the respective Companies. Erfolg only edits the Image (.jpg, .png, .jpeg) or PDFs or Videos (.mp4) and gives it for verification to Companies and only after Companies’ consent does Erfolg publish the said materials on the Platform. The resulting analytics [only selected ones displayed on the Mobile Application] will be displayed to the User. There may be a delay in accumulation and display of the data gathered and the resulting analytics. The User will need to refresh/restart/re-open the page to view the most recent data. Delays may be caused due to Network related issues and/or Erfolg’s backend algorithmic processing. The delay will not be huge and will fall within the commonly accepted limits of technological platforms. Erfolg cannot be held responsible for loss of business / customer due to the above mentioned issues and the User needs to be aware of these commonly occurring delays.

3) Track Product Campaigns

MedRep allows Companies to promote Medical and Treatment Campaigns related to their respective Products, Drugs, Technologies and/or Treatments to Patients and/or Practitioners. Erfolg collects information related to the Campaign from the Companies such as Images, target set of Practitioners, target set of Patient diseases or ailments, target Therapeutic Areas and target Geographies. All this information is collated and may be presented in a mobile friendly format. After collected all the necessary information, Erfolg first verifies it with the Company and only then publishes the information to Practitioners and Patients. At no point is Erfolg involved in the business of creating any content of any form and in any format. All the content related legalities rely on the Company or 3rd party sources Erfolg acquires the said content from. During the Pharma Treatment Campaigns, Patients and Practitioners are informed about the said campaign and the Patient may book an appointment with the Practitioner at a time specified by the Practitioner within their “Consultation Preferences” in MedRep. The practitioner takes full responsibility for the professional, ethical and legal conduct of the said appointments. The End-user/ Patient also bear the complete general, legal and ethical responsibilities for the conduct of medical appointments with Practitioners. At no point, is Erfolg liable for any misconduct or non-compliance of laws, ethical conduct and medical legalities followed in India, of the users on this platform. Practitioners may provide their consultation preferences for End users or Patients. They can choose a timing of their convenience to call Patients for Face-to-face appointments, Online Chat / Video, eClinics or Pharma Treatment Campaigns. Patients will be shown the timings that the Doctor has chosen. In the event of the change in consultation preferences of the Practitioner, the edited or new timings will be shown to Patients immediately at the time and date of change of the preference by the Practitioner. If there are any appointments that have already been booked by Patients at the earlier mentioned time of the Practitioner, it becomes the responsibility of the Practitioner to conduct the appointment at the earlier committed time or intimate the Patients of the change in time. MedRep system doesn’t encourage or account for appointment reschedules or ramifications due to the same in any way.

4) Survey Reports

MedRep publishes various medical surveys to Practitioners based on location. Therapeutic area etc. The survey questions are provided to us by the Companies and the Surveys are created using a 3rd party tool. Erfolg takes no responsibility on the legality and authenticity of the content, question and performance of 3rd party tool. All statistics and analytics is provided based on User input. At no point can Erfolg be held responsible for any form of inappropriate, unreal, unprofessional, unethical, malpractice or illegal behavior from any of the Users. The resulting analytics [only selected ones displayed on the Mobile Application] will be displayed to the User. There may be a delay in accumulation and display of the data gathered and the resulting analytics/information. The User will need to refresh/restart/re-open the page to view the most recent data. Delays may be caused due to Network related issues and/or Erfolg’s backend algorithmic processing. The delay will not be huge and will fall within the commonly accepted limits of technological platforms. Erfolg cannot be held responsible for loss of business / customer due to the above mentioned issues and the User needs to be aware of these commonly occurring delays.

5) Doctor’s Activity Score

MedRep tracks the Practitioners usage on the application based on the following criteria;

  • Number of Notifications viewed
  • Number of Surveys completed
  • Number of Product feedbacks given
  • Number of appointments set with Reps
  • Number of appointments completed with Reps

The point system used in common for all Practitioners on the Platform and will always be edited in a way to ensure no Practitioner loses out already gained points. If the grading of an activity changes for one Practitioner the similar changes based on algorithm will be reflected for all the Practitioners as long as they apply the Updated version of MedRep. Erfolg reserves the right to change the grading system at any point of time, without deducting any points from the Users. Erfolg reserves the right add or remove any categories of Activity Score. Erfolg may never be held responsible for any unethical business behavior from Companies derived by using these scores. These are only a reflection of how Practitioners are using the application, and Erfolg in no way uses or intends to use such or any Service/ Feature to promote any malpractice in any way.

6) Track MedRep Performance

MedRep gives Companies and Managers a view of how medical reps are moving in the field and conducting appointments with Practitioners. This feature is completely dependent on the User inputs [Practitioner, Employee] and MedRep only relays the information to the relevant managers [as instructed to us by the Company / Company Hierarchy] Erfolg in no way takes any responsibility for the day-to-day performance or targets of the medical representative. It is purely an informational tool to be used by the Users. The resulting analytics /information [only selected ones displayed on the Mobile Application] will be displayed to the User. There may be a delay in accumulation and display of the data gathered and the resulting analytics/information. The User will need to refresh/restart/re-open the page to view the most recent data. Delays may be caused due to Network related issues and/or Erfolg’s backend algorithmic processing. The delay will not be huge and will fall within the commonly accepted limits of technological platforms. Erfolg cannot be held responsible for loss of business / customer due to the above mentioned issues and the User needs to be aware of these commonly occurring delays.

III) SERVICES OFFERED TO PATIENTS

If You update any of your information, we may keep a copy of the previous version of the information whoch have been providing to us from time to time, in our archives for the purposes of maintaining records. Certain information You provide on the Platform may reveal, or allow others to identify different aspects of Your private life, and more generally about You. You are expressly and voluntarily accepting these terms and conditions and that of Privacy Policy. The supplying of all such information by You on the Platform, including all information deemed "personal" or “sensitive” by applicable laws, is entirely voluntary on your part. You agree to provide true, accurate, up to date and complete information while registering or editing your profile at any given time on the Platform. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/ register using the identity of any other Person. You are responsible to maintain and promptly update the information provided while registering or verifying or for any other purpose on the Platform to ensure that the information provided by You is true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete or Erfolg has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, Erfolg reserves the right to indefinitely suspend or terminate or block Your use or access to the Platform in any manner whatsoever. Should any other User act upon such untrue, inaccurate, not current or incomplete information provided or verified by You, Erfolg shall not be liable for any damages, losses, direct, indirect, immediate or remote, interests or claims etc. resulting from such information to You or to any third party. You shall be liable to indemnify Erfolg and related parties in accordance with the Indemnity clause contained in these Terms and Conditions. Once You have registered or claimed Your Profile, You agree and allow the Platform to get access of your contact list and/or address book on your mobile device to find and keep track of mobile phone numbers of other Users of the Service, your location, short messaging texts, calls, usage of camera, contents on your SD card, access to internet, control vibration, terms added to your dictionary, accounts on your device and such other data or information downloaded, added, edited, stored, processed, used, deleted etc on or from your device.

1) Registration

MedRep only uses Mobile number and OTP Verification process to verify a Patient. Further detail such as First Name, Last Name, Email, Date of Birth and Gender are not used for verification of the user. In the case the User gets logged out of the Application [App Crash, DB re-wipe, Reset Factory settings etc.] the User may use the same Mobile number and OTP verification process to log back in. Erfolg only collects information to enhance the functionality of the Application, and does not share any User information unless absolutely vital from Legal perspective or on occasions when the Patient accept the sharing of their information. Erfolg takes no responsibility of the Ethical/Unethical, Unprofessional, and Illegal behavior of the user. Erfolg uses 3rd party sources to provide various information, and this cannot be misconstrued as legitimate medical advice. Therefore, Erfolg cannot be held responsible for any medical losses, damages or life threatening issues as a result of these third party sources. Furthermore, Erfolg connects Patients to Companies and Practitioners and at no point can be held responsible for the medical validity, repercussion to health and authenticity of the information in any way. Also, Erfolg cannot be held responsible for the Quality of medical attention and advice given by the Practitioners and/or Companies and/or Users. MedRep will ONLY relay information from one User to another. In case of missed appointments or “no-show” of either the Patient or the Practitioner, Erfolg will not be responsible for the Conduct of the said appointment in question. Refunds will be generated as per the norms stated within the Refund Policy

2) Find Nearby - Doctors, Hospitals, Diagnostic, Ambulances, Blood Donation

The patient can find nearby medical services as mentioned above. These are listed based on locations selected by the user or automatically picked using GPS. Erfolg only uses third party sources to provide such information of Doctors, Hospitals, Ambulances and Blood Donation. Erfolg takes no responsibility of the Ethical/Unethical, Unprofessional, and Illegal behavior of the user. Erfolg uses 3rd party sources to provide various information, and this cannot be misconstrued as legitimate medical advice. Therefore, Erfolg cannot be held responsible for any medical losses, damages or life threatening issues as a result of these third party sources. Furthermore, Erfolg connects Patients to Companies and Practitioners and at no point can be held responsible for the medical validity, repercussion to health and authenticity of the information in any way. Also, Erfolg cannot be held responsible for the Quality of medical attention and advice given by the Practitioners and/or Companies and/or Users. MedRep will ONLY relay information from one User to another. In case of missed appointments or “no-show” of either the Patient or the Practitioner, Erfolg will not be responsible for the Conduct of the said appointment in question. Refunds will be generated as per the norms stated within the Refund Policy

3) Patient Profile

MedRep ensures easy access to the Patients to create their own medical profiles and store Prescriptions and Reports. MedRep reserves the right of ownership of all the Patient’s profile and photographs and to moderate the changes or updates requested by Patients. However, MedRep takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using MedRep’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, MedRep may modify or delete parts of your profile information at its sole discretion with or without notice to you. MedRep does not voluntarily share the Profile information with anyone. However, under any legal obligations or specific requests by certain Practitioners or when the Patient themselves have given consent, MedRep may share the information with the concerned parties.

4) Health Tips

MedRep has created an online platform for Patients to view Medical, Health and Wellness content, either posted by any of the following sources:

  • Erfolg themselves
  • Companies
  • Practitioners
  • Third party sources

Usage of any third party sources by Erfolg to provide information cannot be misconstrued as legitimate medical advice. The legitimacy and/or Authenticity of the same cannot be confirmed by Erfolg. Therefore, Erfolg cannot be held responsible for any medical losses, damages or life threatening issues as a result of these third party sources.

5) Other Services

All the remaining services like List of Appointments, Pill reminders, Pharmaceutical Surveys and Reporting Side effects solely depend on the usage and inputs by the Users and Patients. In the event of wrong information entered or the process of deletion and re-entry of data or cancellation or Refund [Refer to Refund Policy] Users may email us at info@medrep.in Erfolg only collects information to enhance the functionality of the Application, and does not share any User information unless absolutely vital from Legal perspective or on occasions when the Patient accept the sharing of their information. Erfolg takes no responsibility of the Ethical/Unethical, Unprofessional, and Illegal behavior of the user. Erfolg uses 3rd party sources to provide various information, and this cannot be misconstrued as legitimate medical advice. Therefore, Erfolg cannot be held responsible for any medical losses, damages or life threatening issues as a result of these third party sources. Furthermore, Erfolg connects Patients to Companies and Practitioners and at no point can be held responsible for the medical validity, repercussion to health and authenticity of the information in any way. Also, Erfolg cannot be held responsible for the Quality of medical attention and advice given by the Practitioners and/or Companies and/or Users. MedRep will ONLY relay information from one User to another. In case of missed appointments or “no-show” of either the Patient or the Practitioner, Erfolg will not be responsible for the Conduct of the said appointment in question. Refunds will be generated as per the norms stated within the Refund Policy